TYPE OF SERVICE LEVEL AGREEMENT

Depending of project type, we have different support levels and involving our engineers.

Our goal is to give faster response times and priority access to our certified engineers.
This is particularly valuable if you’re looking for the highest level of performance and uptime for your most critical applications and websites.

Our products offers a Lite SLA giving you a high level of service right across your IT infrastructure and it’s more than enough for most customer needs. But, for greater peace of mind we also offer Extended SLAs based on:

  • - Phone Support
  • - Response time
  • - Hourly Rate
  • - Included time
  • - Monthly Price

We developed long-term relationships with our Customers. These relationships have provided us with the satisfaction and success in growing our Customer's business as well as ours.